Custom Connect acts both globally and locally. You can rely on us to design, deliver and support your high performance connectivity solutions. Thanks to our carrier-neutral approach, we provide the best and most efficient network in line with your needs. Since we operate with a sector focus and offer sector-oriented customised solutions – including low latency and high availability networks – you can be sure that we have a comprehensive understanding of your business requirements.
The majority of the planet’s data traffic runs over the Internet. Whether you’re a small office or global giant, reliable Internet access connects your business to the world. Choosing the right solution requires a conversation beyond speed and price. Custom Connect delivers Internet at any location, in over 2,000 datacenters and 250 countries around the world. Our bandwidths that vary from 2 Mbps up to 100 Gbps.
Custom Connect brings all countries with an open internet infrastructure within your reach.
We have a presence in over 2,000 data centres worldwide.
Effective communications is a vital success factor for your business. It is crucial for achieving optimal connectivity between your main locations, your data centres, clouds and your exchanges. CustomPoint solutions offer point-to-point connectivity via a fixed route. CustomPoint can be delivered via different transport methods, wireless on micro-, and millimeter-wave, dark fibre, wavelength (or Lambda) and Layer2 Ethernet.
Two point-to-point services via separate routes and infrastructures deliver the highest uptime, 99.999% can be achieved.
As it’s your private connection, bandwidth, performance and latency are always constant. Zero deltas will occur.
Nowadays, all multinational companies need an agile and efficient global connectivity solution that facilitates business growth and innovation. CustomVital simplifies the task of designing, delivering and supporting a global connectivity solution that seamless integrates offices, datacenters, marketplaces and clouds.
Custom Connect brings all countries within your reach.
All major cities and business centers worldwide are connected.
With the global enterprise’s ever-expanding network infrastructures and today’s resource-intensive applications, network management is challenging. Our CustomTrust services provide new, more efficient ways of keeping professionals, applications, locations and clouds managed to guarantee your uptime.
Full-time management & support.
Your network proactively managed, 100%.
Custom260 offers a unique approach to solving today’s connectivity challenges. Using AS260, the carrier-neutral platform specifically designed to offer best-of-breed integrated services, we provide a seamless, carrier-neutral and fully managed network solution that integrates public and private cloud with your datacenter, central and branch office locations. All-in-one design, one contract and one SLA.
One-stop shop for all your connectivity requirements.
A single platform to handle carrier diversity.
For any cloud & content provider, private or public, connectivity is vital as it determines the quality of the cloud user’s service and experience. Cloud providers need to look into the connectivity between their data centers around the world and their end users or satellite offices. They must ensure they have the best mix of availability, bandwidth and latency.
Delivery in 2,000+ data centers.
100% availability can be guaranteed.
Global Enterprises need the best connectivity between their sites, data centres and clouds. Designing and sourcing the right data network globally, and tailoring it to the demands of each individual location for now and in the future is a major challenge. Deploying cloud services makes it even more complex.
Lowest TCO – up to 30% reduction.
Single Point of Contact and Contract for 1,500+ providers worldwide.
The media world is undergoing significant changes. Content distribution is moving away from the airwaves and cable TV, and towards the Internet. Digital networks have to be prepared for this shift to all-IP. Yet the typical challenges of media connectivity remain: high low-latency bandwidth in exotic locations and high-available connectivity between the data centres. The media world has to meet these changes head-on.
100% custom network design.
Up to 100 Gbps connectivity.
Retailers have to address their overall connectivity strategy if they are to meet the needs of digitally savvy shoppers. The competition generated by online services means there is little room for error. You have to ensure your connectivity is designed with redundancy in mind and that it can cope with drops in data centre availability and general network congestion. Look for a flexible network that can drive sales, not one that may fail during critical sales periods.
Total Cost of Ownership Reduction.
Global reach - We supply in 250+ countries, 10.000+ cities.
Financials are always looking for high performance networks. These can only be realised with multiple-carrier networks that run separately from one another. It is almost impossible for banks to have the in-depth knowledge of all the connections, providers, specifications, latencies and prices of the global networks that are on offer, or of the level of end-to-end redundancy of the offerings.
Carrier-Neutral: we have over 1,500 carriers within our global reach.
Lowest Latency. In 99% of the requested routes, we supply the fastest connections.
Custom Connect is centralising customer service
Custom Connect is looking ahead to find the best connectivity solutions.
CTO Rutger Bevaart talks about providing the most efficient and reliable connection.
Global operating companies can now
benefit from a carrier neutral aproach.
Dennis Warnar explains how
A new connection between AS260 network
platform and the London Internet Exchange.
CustomTrust simplifies global
Rutger Bevaart explains the origin of Custom260
The Importance of Data Connectivity
Olav van Doorn explains why.
Pro-active monitoring for optimized connectivity performance
The IP based platform for carrier-neutral network integration
Custom Connect Announces Anthony Kingsnorth as new Chief Operating Officer
Custom Connect Appoints Rutger Bevaart as CTO and Lead Architect
We pride ourselves on our commitment of creating an unparalleled customer experience, and we are dedicated to offering our customers the tools they need to run their businesses as effectively as possible. That’s why we’ve designed an online customer portal that offers real-time, detailed, and accurate information.
Our online customer portal is an extension of our customer support team that clients can reach every day. The online portal is yet another way in which we ensure that our customers have useful access to their account information and historical records whenever they need them. Whether it’s accessing an order form, invoice, or the start date of that circuit you ordered recently, our portal delivers information quickly and, most importantly, accurately.
+ Easy to use, simple, and intuitive interface
+ Online access to robust and reliable account information
+ Real time overview of all contracts and reports
+ Guaranteed 24 x 7 availability
We understand that your network is mission-critical and we’re committed to providing you with passionate 24/7 support – you can always reach us by email and phone with response times in minutes instead of hours.
Our dedicated support team works together with virtually every carrier on a global scale and is experienced in every individual carriers’ procedure – and many local legislation. This saves you time and resources and results in faster repair times with higher availability as the ultimate objective.
+ Sharing notifications and qualify planned maintenance events
+ Provisioning status updates, including all historical updates in a single overview
+ Provisioning feedback on your ticket within 30 minutes
+ Escalation after 45 minutes in a service-down situation
+ All incidents are followed-up with a Reason For Outage
+ Incident tracking via automated emails and historical overview in our Customer Portal
All of Custom Connect’s services are covered by industry standard SLA’s. Limitations are covered on the basis of your specific needs for each individual service. We complete the usual availability SLA with limitations such as latency, packet loss and even lead times since we know just how important individual connections can be for your business.
Custom Connect is unique in offering a single bespoke SLA that covers all parameters, regardless of the number of carriers and types of technology involved in each individual service. Instead of only using an SLA in the contractual phase as a technical, and commercial instrument, Custom Connect will inform you pro-actively after incidents that impacted your individual SLA, and thereby save you precious time and money.
+ Pro-active SLA reporting
+ Complete SLA overview of your services, including the actual performance per period
+ A single bespoke SLA for each individual service
+ Not bound to the number of carriers used in a service
+ We deliver an SLA based on your business application